Our Process

At Kleenway, our vision is to be recognized as a market-leading service business in the commercial cleaning and facilities maintenance industry. The way we achieve this ideal is to build our business one satisfied customer at a time — which means we focus on what matters most to each client.

This philosophy drives us to deliver results and improved performance on a daily basis through understanding, flexibility, and adaptability.

The Kleenway Customer Commitment is defined in our Core Values: Proactive, Personal and Progressive.

Our certifications mandate that we maintain consistency through all organizational levels as guided by strong quality plans and systems; a focus on health, safety and environmental stewardship; and meaningful communication and feedback with our clients.

Our defined process approach is streamlined for consistency, and includes the following steps for every project:

PROJECT SCOPE

Each project we undertake undergoes a stringent process whereby expectations are set for sustainable quality service delivery including:

  • Facility- or Project-specific Internal Audit Schedule (IAS) to follow
  • Performance metrics to track
  • Quality Audit System to record data on service delivery (including a ticketing system)
  • Business Intelligence Reporting for Management

INTERNAL AUDIT SCHEDULE (IAS)

Our IAS is a critical part of our operational service delivery and is administered based on the facility’s scope of work and frequency. In strictly following our IAS, we are able to properly balance the allotted times for our supervisory personnel to conduct a review of all client project milestones.

Three components of our IAS include:

  • Quality Audits
  • Management Meetings
  • Onsite Supervisory Inspections

PERFORMANCE METRICS

Measuring Key Performance Indicators (KPIs) is an integral part of a properly executed service contract. A set of client-driven KPIs is established for each project and facility.

By measuring aspects of our service delivery, we are able to remain transparent in every aspect of our operation and allow your management to get a clear and concise view of how the overall service program is performed.

BUSINESS INTELLIGENCE REPORTS

The project KPIs are measured during the Internal Audit Schedule (IAS), using the Quality Audit System. The business intelligence reports are generated using the data collected in the Quality Audit System to be discussed between management teams.

IMPLEMENTATION APPROACH

Properly executed projects begin with a strategic plan considering all variables required to successfully deliver the quality of service that meets corporate standards.

In order to achieve and maintain our corporate quality standards, we implement a clearly defined 3-phase approach for each project transition:

START-UP PHASE

In this preliminary phase, we identify outcomes and deliverables, establish a workplan for execution, set budgets, determine co-workers/teams, upload audit specifications to the software, and schedule a kick-off meeting with the client representative.

ORGANIZATIONAL PHASE

During the organizational phase, we arrange staffing and staff training as required, hold an initial consultation with our supply partners (to discuss project scope, determine facility details, identify technologies and assets required, arrange and schedule any specific partner-related training, and confirm costs), review the client’s current cleaning program to identify responsibilities and note improvement opportunities, and then outline the proposed cleaning program.

EXECUTION PHASE

We work diligently to ensure the transition to Kleenway as a new service provider is a smooth one. During the execution phase, we assign and schedule specific co-workers, order and schedule delivery of supplies, and initiate the transition.

LET’S WORK TOGETHER

We’re ready to focus on what matters most to you.

SPEAK WITH A FACILITIES SPECIALIST ▶︎