Our Emergency Services are by your side in the event of a disaster or other unforeseen crisis. Our support line is available 24/7. Calls are answered by a live attendant for immediate dispatch, and a 2-hour on-site team response time is guaranteed.
The 24/7 emergency contact number is 1-888-638-5587
All work is completed in accordance with or exceeding the Institute of Inspection Cleaning and Restoration (IICRC) Clean Trust Certified® program standards.
Fire, Flood and Other Disaster
Kleenway offers a full-scope service after a fire, flood or other disaster, from initial clean up and structural drywall services to packing/storing of furniture. We’ve successfully completed remediation for damage from a small burst pipe to catastrophic fire/water damage in large multi-story tower buildings, hospitals and warehouses.
Our quick response and full dry cycle times eliminate secondary damage from mould development and support required insurance claims.
For floods, we guarantee:
Within 2h initial start for onsite with full team
Within 72h initial remediation work completed
3 days maximum to fully dry any area (including large scale, multi-floor spaces)
Insurance Claim Support
With 3 decades of experience engaging with insurance companies regarding abatement, remediation and restoration projects, we offer the following:
Knowledge and experience with the process and verification required for insurance-compliant claims submissions, and reduced chances of disputes
Estimators trained to properly evaluate a project
Proper documentation that meets the insurers’ requirements
The Exactamate® Billing System, providing pre-deductible rate (e.g. for remediation projects that are less than $10k deductible and damage, or greater than $10k, would be directly submitted to the client’s insurance company), and facilitating claims submissions with the adjuster and insurer.